ndis policies & procedures

Clear, family-friendly policies to support safe, transparent, and empowering therapy. 

At Embolden Kids, we believe in transparency, trust, and care. Our policies exist to protect children, respect families, and ensure safe, ethical, empowering services in line with NDIS Practice Standards. 

•  To be treated with dignity, respect, and kindness
• To be fully involved in decisions
• To access your information
• To communicate concerns without fear
• To receive culturally safe, neuro-affirming support

• Provide accurate information
• Attend sessions on time
• Let us know about changes
• Participate in planning and communication

 We follow Australian Privacy Law and NDIS requirements. Your information is stored securely, used only for therapy purposes, and never shared without consent unless required for safety or law. 

 We seek informed consent for assessments, therapy, and information sharing. We honour each child’s communication style, autonomy, and preferences. Families are partners in every step. 

• Child-led
• Family-centred
• Strengths-based
• Neuro-affirming
• Evidence-informed

We provide assessments, therapy, parent coaching, school visits, and reports, tailored to your child’s goals and wellbeing. 

We follow NDIS cancellation guidelines.
Cancellations with less than 72 hours’ notice may be charged. Emergencies are always considered.

Payments

• Self-managed
• Plan-managed

Invoices are emailed and follow NDIS pricing arrangements.

• WWCC and mandatory reporting
• Safe, sensory-considerate environments
• Clear emergency procedures
• Trauma-informed support

Respect for autonomy, boundaries & sensory needs.

We respond quickly and document any injuries, hazards, or near-misses. 

Reportable Incidents - Serious incidents are reported to the NDIS Commission within required timeframes. 

We welcome feedback at any time.

How to Contact Us:

• Speak to us directly
• Email or call
• Use our feedback form
  

NDIS Commission: 1800 035 544 

 We review feedback, outcomes, safety, and clinical processes to ensure the highest quality therapy. 

• NDIS Code of Conduct
• Speech Pathology Australia Ethics
• Cultural safety
• Professional boundaries
• Honest, respectful communication 

 You may pause or end services anytime.
We may end services if goals are achieved, safety issues arise, or repeated non-attendance occurs.
Referrals are provided when needed.